Last Updated: 19/12/2023

1. Introduction and Overview:

Welcome to The Secret Vault, where we are dedicated to providing exceptional dance education and experiences. This refund policy outlines the terms and conditions for refunds related to our dance classes.

2. Refund Eligibility:

Refunds may be considered under the following conditions:

• Refunds will be issued for cancellations made at least 36 hours prior to the scheduled start date of the class.
• 10% of the total fee is non-refundable and covers administrative and processing costs.
• No refunds will be provided for cancellations made within 36 hours before the class start date.

3. Cancellation Procedure:

To initiate a cancellation and request a refund, please contact our customer service team at: [email address]. Cancellations will only be accepted through our customer services team.

4. Timeframe for Refunds:

Refunds will be processed within 14 business days of receiving a valid refund request. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

5. Refund Methods:

Refunds will be issued using the same method as the original payment. For example, if you paid by credit card, the refund will be credited to the same credit card.

6. Special Circumstances:

Exceptions to the refund policy may be considered in cases of documented medical emergencies or other unforeseen circumstances. Please contact our customer service team to discuss your situation along with proof such as a doctors note.

7. Force Majeure:

In the event of force majeure events (unforeseeable circumstances beyond our control), we reserve the right to modify or adjust the refund policy as necessary.

8. Changes to Schedule or Classes:

If there are changes to the class schedule, instructor, or other significant aspects of the dance program, we will communicate any resulting changes to the refund policy accordingly.

9. Communication of Policy Changes:

Any changes to this refund policy will be communicated to all affected parties through our website.

10. Contact Information:

For inquiries related to refunds or the refund policy, please contact us at: [Your Dance Studio] [Address] [Phone Number] [Email Address] [Customer Service Hours]

11. Legal Compliance:

This refund policy complies with all relevant consumer protection laws and regulations in the United Kingdom.

12. Terms and Conditions Acknowledgment:

By enrolling in our dance classes, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this refund policy.